BMC Helix ITSM Integration

Planning, Design, Build, Troubleshoot & Manage Infrastructure

Planet IRM incorporates the planning, design and visual management of IT Infrastructure with BMC Helix ITSM an industry-leading service management tool that uses cognitive automation technologies to support best-practice ITSM principles.

The integration includes full support for BMC Remedy ITSM and Smart IT workplace.  The integration supports the BMC Remedy business workflow incident and change request processes with bidirectional links to the Planet IRM move, add, and change system (MAC).  This integration makes available the comprehensive Planet IRM product library (with over 14,000 modeled products) providing enhanced technical specifications to the BMC Product catalog and includes key product data such as environmental specifications (heat & power), dimensional specifications front and rear image data  with associated port and slot position locations accurately mapped and easily managed from each library image within a rack elevation.

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