Planet IRM integrates with third party applications to streamline business processes:
Network Map to Wire Map integration with Fluke Networks Linkware Live
Planet Associates and Fluke Networks have integrated LinkWare Live into the Planet IRM NexGen software solution, allowing customers to access detailed cable test results from their physical asset network diagrams, providing a view we like to call “from network map to wiremap”.
Automate Move, Add and Change (MAC) processes by integrating with Service Support/Help Desk Systems
This unites Service Support/Help Desk tasks with network infrastructure management activities to coordinate Projects, Subprojects and MACs for various organizations. For example, a change request in a Service Supportsystem can be automatically forwarded to the Planet IRM Move, Add Change Request Queue to generate an alarm to initiate a MAC transaction. The administrators populate the transaction within Planet IRM, incorporating all of the relevant details in a MAC transaction before returning it to the help desk system in a work order with the service request task, which sends it to the appropriate technician and/or network manager for completion. BMC’s Helix platform supporting ITSM, Remedy and Discovery is fully supported.
Interface to element and network operations management systems using internal system APIs
For example, an NMS can pass alarm and trap information or other correlation information to Planet IRM. Trap information is used to locate the device in alarm state and to immediately determine connectivity information, review change management audit logs, and obtain user and/or vendor information.
Intregrate with Discovery Tools utilizing our Discovery Correlation Engine
Mapping auto-discovery information to Planet IRM can help find equipment that is unidentified in the discovery tool or not yet discovered. It can also be used to update the relevant information contained within the Planet IRM database.